Moving beyond scale: the importance of capturing feedback from your target audience
Upaya’s Chief Impact Officer and Co-Founder, Sachi Shenoy, contributed a guest blog post to the American Evaluation Association’s aea365 blog in a series on social impact measurement.
I’ve often heard mission-driven organizations talk about the importance of scale. While reporting large and wide outreach is a commendable goal, it should not preclude measuring the depth of impact. It’s important to ask how a program benefited its target audience in the intended way. If we have created new jobs, for example, have jobholders’ incomes increased, especially compared to their old jobs?